Frequently Asked Questions

Online ordering and payment are not open in the current preview. Product pages show the planned storefront experience only.

Please review the international shipping page. A destination is available only when it is shown as active and an eligible shipping service and rate appear at checkout.

The eligible service depends on the destination, postal code, packed weight and dimensions, product value, restrictions, and current carrier acceptance. Checkout shows the available method. Tracking is provided only when it is stated for that service.

The product page states the confirmed release or arrival information and the applicable handling guidance. Any rule about combining pre-order and in-stock products must be shown before checkout.

Each product page presents only confirmed details such as the product name, series, language, condition, and grading information where applicable. Please review the description and images before ordering.

After the contents and exterior condition are checked in Japan, each order is packed using a method appropriate to the product type, size, weight, and value. Protective materials, cushioning, inner bags, and an outer carton are combined to reduce bending, abrasion, moisture, pressure, impact, and movement inside the parcel during transit.

A single card is placed in a card sleeve, with a top loader, semi-rigid holder, or other rigid protection selected according to its value and condition. A water-resistant inner bag, bend protection, and cushioning are added before the card is placed in a rigid mailer or cardboard box.

A graded card is placed in a protective bag for its grading case, wrapped with cushioning, secured against movement, and packed in a cardboard box. When several are shipped together, each case is protected so the cases do not make direct contact.

The exterior and shrink-wrap condition of a sealed box are checked before it is wrapped in a protective bag and cushioning. A cardboard box sized for the product is used to reduce crushing, and empty space is filled so the product does not move inside.

For a case or large order, the master carton condition, weight, destination, and product value are reviewed. Corner protection, extra cushioning, an outer carton, or double boxing may be used where appropriate. A shipment may be split into multiple parcels when carrier weight or size limits require it.

International shipments include a customs declaration or commercial invoice as required by the destination and shipping method. The product description, quantity, transaction value, country of origin, weight, and required HS code are declared accurately. We cannot underdeclare the value or falsely declare commercial merchandise as a gift.

They are prepaid only when checkout explicitly states that duties and import taxes are collected. Otherwise, duties, VAT or GST, brokerage, and related import charges may be collected from the recipient. The checkout terms for the destination are final.

No outcome is guaranteed before review. Eligibility and the available response are determined under the published return and refund policy, applicable law, the order evidence, and any carrier investigation.

Keep the parcel and all packing materials and contact us promptly. The reporting deadline has not yet been published in this preview.

• Do not discard the outer box.
• Keep the shipping label and all cushioning materials.
• Provide photos of the entire outer box, the shipping label, the packing condition, the damaged area, and any view that shows the missing item.
• Include the order number, delivery date, and carrier tracking number.

NIPPON TRADE reviews the submitted evidence and, where applicable, requests a carrier investigation. Any replacement, refund, or compensation is decided under the carrier investigation, shipping contract, and published return and refund policy; it is not promised in advance.

Use the contact form and select Wholesale & B2B. Include the destination country, product type, approximate quantity, and preferred timing so the inquiry can be reviewed.